At TIHU, we highly prioritise your concerns regarding online privacy and security during your visits and transactions on our website, thetihu.com. We are dedicated to ensuring that the information you provide remains secure and is used appropriately. Should you have any enquiries not covered in the following privacy and security policy, please don’t hesitate to reach out to us. Your feedback is invaluable, and we continuously strive to enhance our services to better cater to your requirements.
Information Collected by TIHU
TIHU collects the information necessary to fulfil your requests, which may include your name, mailing address, email address and phone number. This information is gathered when you make purchases or subscribe to email notifications.
Your payment details are requested only at the time of placing an order and are transmitted using the highest level of encryption through secure payment gateways to ensure utmost safety and security.
Cookies
During your website navigation, we use “cookies” or small pieces of tracking data to gather insights into your preferences, such as your internet service provider’s address and your interactions and activities on our website. This data is not linked to individual customers, and we strictly refrain from using cookies to store confidential information such as passwords or credit/debit card details.
Use of Information
Our primary purpose for collecting information is to facilitate order processing, shipping and customer service. For instance, we may reach out by email, text message or WhatsApp to provide updates on your order status and shipping information, or to address any queries related to your order.
Additionally, we use this information to enhance our products, services, website content and user experience.
Sharing of Information
We share your information only with trusted service providers who help us run our business, such as courier partners to deliver your order and payment gateways to process your payment, and only to the extent necessary for them to perform these services.
Security Measures for Online Shopping
To ensure secure online transactions, TIHU uses Secure Socket Layer (SSL) technology when you place orders or access your account information. This technology encrypts all data you enter before it is transmitted to us.
All customer data we collect is safeguarded against unauthorised access. We employ reasonable and up-to-date internet security measures and technologies to prevent unauthorised access, maintain data accuracy and ensure the appropriate use of information.
Policy Amendments
You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this site implies unconditional agreement to our Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our site. Your visit and any privacy-related disputes are governed by this policy and the User Agreement, including provisions on damages.
We reserve the right to amend the Terms of Use and this Privacy Policy at our discretion. Any changes will be promptly posted on this page to keep you informed. Unless otherwise stated, our current Privacy Policy applies to all information we hold about you and your account.
Contact Us
For any questions or concerns about this Privacy Policy, please reach out to us:
- Business: TIHU, Hyderabad, Telangana – 500010
- Email: support@thetihu.com
- Phone / WhatsApp: +91 7995706236
- Hours: Monday to Saturday, 11 AM to 7 PM
DOCUMENT 5: Product Page Shipping and Return Summary
- Shipping: Across India
- Dispatch: Within 3–4 business days
- Delivery: 5–7 business days after dispatch
- Tracking: Updates by email and SMS
- Cancellations: Only before dispatch
- Returns & Exchanges: Not accepted, as each piece is made in limited quantities
- Damaged or incorrect item: Report within 24 hours of delivery with photos for a replacement or store credit
- Help: support@thetihu.com · +91 7995706236